Exactly the right level of support, precisely tailored to suit your needs

From easily accessible product information and experience sharing in the Innomotics Portal to fast troubleshooting and expert hotlines – we have your service needs covered. And if you are looking for 24/7 support for your critical assets, a Service Agreement might be just the solution you are looking for. So, no matter what your support need is, we are here to help.

Technical Support

The Siemens Technical Support Services provide comprehensive support directly from the product manufacturer. Our Siemens Experts help you to overcome common challenges such as:

  • How to get fast access for troubleshooting
  • How to get help in different languages
  • How to get support for your mature installed base

Creation of a Support Request

With the Support Request form in Online Support, you can ask Technical Support your question directly. Just describe your question in a few guided steps and you will instantly receive possible solution suggestions in the form of:

  • FAQs
  • Application examples
  • Manuals
  • Current product notes

24/7 On-Call Service

To provide you with the highest support for your critical assets, we have implemented a central 24/7 On-Call Service for certain technologies and industry products. As part of a Service Agreement, you will receive immediate support from one of our competent Service Experts.